Soft Skills Training in Ireland

This instructor-led, live training in Ireland (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Ireland (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Ireland (online or onsite) is aimed at beginner-level sales and marketing professionals who wish to leverage neuroscience in their sales practices, ultimately leading to better customer interactions and increased sales success.By the end of this training, participants will be able to:

• Understand the fundamental principles of neuroscience relevant to sales.
• Learn how to apply neuroscience to improve sales techniques and customer interactions.
• Develop skills to create compelling sales pitches based on neuropsychological insights.
• Gain insights into customer behavior and decision-making processes.
• Enhance emotional intelligence and rapport-building skills.

This instructor-led, live training in Ireland (online or onsite) is aimed at intermediate-level product managers who wish to learn to align strategic goals with operational projects, while mastering leadership techniques to effectively lead cross-functional teams.By the end of this training, participants will be able to:

• Strengthen leadership and decision-making capabilities.
• Enhance strategic planning and execution skills.
• Build project management expertise for effective project delivery.
• Develop skills specific to product ownership, focused on banking and financial sector projects.
• Learn to balance strategic objectives with operational project goals.

This instructor-led, live training in Ireland (online or onsite) is aimed at beginner-level professionals who wish to have a toolkit of mindfulness and communication strategies to navigate diverse communication challenges and build stronger, more positive relationships.By the end of this training, participants will be able to:

• Learn and practice mindfulness techniques to enhance self-awareness, emotional regulation, and stress management.
• Understand the principles of assertive communication and develop the ability to express oneself confidently and respectfully.
• Apply mindfulness and communication skills in various real-life contexts, both personal and professional.

This instructor-led, live training in Ireland (online or onsite) is aimed at trainers, consultants, leaders, and communicators in any field who wish to efficiently and effectively facilitate web conferences using different virtual platforms. By the end of this training, participants will be able to:

• Learn how to facilitate online meetings for remote participants effectively.
• Create a safe and engaging virtual environment for web conferences by setting the right tone and mindset.
• Manage online meetings more efficiently by choosing a suitable platform and getting comfortable with the technology.
• Keep participants engaged by stimulating online conversations.
• Build deeper connections with participants and other practitioners to learn collectively and gain valuable insights.

This instructor-led, live training in Ireland (online or onsite) is aimed at intermediate-level managers who wish to apply Enneagram insights to enhance leadership skills, improve team dynamics, and drive organizational success.By the end of this training, participants will be able to:

• Gain a solid foundation in the Enneagram system, including the nine personality types, wings, levels of development, and centers of intelligence.
• Use the Enneagram to explore and identify personality type, including strengths, weaknesses, and opportunities for growth.
• Better understand team members, improve communication, resolve conflicts, and foster a collaborative team environment.
• Align team and organizational goals, manage change effectively, and cultivate an innovative and adaptive organizational culture.

Change management is a process that aims to effectively introduce change in an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas requiring modification and clearly defining the goals and benefits that the change is to bring. Change management is a dynamic process that requires flexibility, openness to feedback and readiness to adapt the strategy depending on people's reactions and changing conditions. It is also crucial to understand that change will not always be easy, so it is important to create a plan that takes into account both organizational goals and the needs of individuals in the change process.

Overview: There are Five stages in the Design Thinking (DT) process (empathize, define the problem, ideate, prototype, test). In an increasingly complex world, we deal with problems that may need special approaches. Design Thinking helps deal with complex problems. Mastering design-thinking helps to deal with complex problems effectively, communicate better, persuade efficiently, improve business results and enhances organizational and personal behavior and performance.

• How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer. 
• Relationship between DT, innovation and entrepreneurship. 
• DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation. 
• Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.

Objectives:

• To understand the fundamentals and nuances of DT
• To explore key concepts, factors, theories, types, and models in DT
• To experiment, experience and practice DT

Delivery: This is a 1 day (4 hours) training course and consists of:

• lectures (40% - presentation of theories, concepts, models, and interactions),
• group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
• individual activities (15% - writing, designing and peer discussion)
• and others (15% - videos, reading).

Note: due to the nature of this course there is a minimum group size of 3  

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

The training is intended for managers, HR specialists and everyone who is responsible for conducting appraisal interviews with employees. Thanks to participation in the training, Managers:
- they will appreciate the importance of assessing employees,
- they will learn to use the grading system to build motivation and commitment,
- will be perceived as fair assessors,
- learn to have difficult conversations with employees,
- learn what standards of behavior they should present during evaluation interviews,
- they will learn about their strengths and weaknesses in communication and receive tools for improvement,
- they will increase their sense of self-confidence in contacts with subordinates and in difficult situations.

This instructor-led, live training (online or onsite) is aimed at newly-hired employees and organizational teams who wish to connect with the company's identity, establish a wholesome work environment, and strengthen their collaborative spirit. By the end of this training, participants will be able to:

• Understand company values and recognize them as cornerstones of organizational culture.
• Build a positive atmosphere among co-workers, employers, and clients.
• Apply the core values they learned for the accomplishment of project goals.
• Appreciate the role of company goals for overall character development.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Program Overview As the target group is middle and senior management, they are certain to have experience in negotiation. Our aim is to develop more complex approaches that will allow us to become more effective negotiators. This course will build on the knowledge that participants already have to develop them further as stronger and more experienced negotiators. The win-win approach focuses on finding ways to help both sides feel successful, rather than just focusing on getting what we want. This methodology helps to form long-term relationships and partnerships – with clients, suppliers and within our own organization - and creates a positive basis for future negotiations. There is no point crushing the other party in a negotiation only to find that you need to work with this organization again. The result of such a scenario is that future business will be difficult to secure. We want to enable senior management to use their own strengths and personal experiences, further develop their natural skills, and to use a framework that really works. You will learn to approach every negotiation with a plan and the knowledge and confidence that you will be able to achieve your goals. The course is very interactive and engaging and you will learn negotiation from some of the best business schools in the world. Learning Outcomes: Following the training course, participants will be able to:

• Conduct a factual negotiation and achieve a positive outcome.
• Contribute to planning negotiations, for example to leave room for compromise with the other party to achieve a favourable outcome.
• Set negotiating goals and BATNA.
• Understand emotional intelligence and non-verbal communication and its importance.
• Know when to negotiate and when to walk away.
• Learn techniques to become more persuasive.
• Seek to find common ground with your negotiation partner.
• Use empathy to see their point and how to resolve problems.
• Learn behaviors styles to help you gain an advantage.
• Know the difference between interests and issues.
• Be aware of dirty tricks and combat manipulative techniques.
• Minimize and resolve conflict.
• How to negotiate effectively with different personality styles and types.
• Learn the four steps in the negotiation process.
• Discover various bargaining techniques and strategies to create options for win win gain and move negotiations from bargaining to closing.

Upon completion, participants will know how to negotiate effectively and solidify business relationships going forward.  Format of the Course

• The course methodology involves structured discussion, brainstorming, analysis, problem-solving, role-plays and simulations, presentations and case studies.
• Participants are actively involved at all stages.

This 1-1 live training (online) in Ireland is aimed at everyone who wish to get more structure and productivity in their job. By the end of this training, participants will be able to:

• Get more in life.
• Control their time.
• Get their focus back.
• Plan their week effectively.
• Know how to deal with stress.

This instructor-led, live training in Ireland (online or onsite) is aimed at organizational teams who wish to apply mindfulness meditation to achieve personal and professional development and improvement. By the end of this training, participants will be able to:

• Understand the basics of meditation and mindfulness practice.
• Reduce stress and increase clarity, calm, contentment, and compassion.
• Focus mind and better connect with others.
• Cultivate mindful awareness in the present moment.
• Manage mental and physical pain.
• Lead a healthier and happier life.

This instructor-led, live workshop in Ireland (online or onsite) is aimed at people who wish to study mindfulness to achieve intense personal and professional development and improvement. By the end of this training, participants will be able to:

• Understand the principles of mindfulness.
• Cultivate positive mental health.
• Grow in self-awareness, self-discipline, social-awareness and social effectiveness.
• Make wise decisions in times of stress or crisis.
• Lead a happier and healthier life.

A one day course on Stress Managment and Prevention

This instructor-led, live training in Ireland (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Audience Managers, Team Leaders and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…

This instructor-led, live training in Ireland (online or onsite) is aimed at HR managers, business teams, and individuals of an organization who wish to work through their diversity and attain efficacy on a personal and professional level.By the end of this training, participants will be able to:

• Understand the basic psychological concepts behind the MBTI Instrument.
• Perceive their own personality type and its impact on the workplace.
• Manage personality weaknesses and foreground strengths.
• Identify other MBTI personality types in the workplace and collaborate accordingly.
• Manage differences between teammates and build better connections.

Audience:

• Any management or leadership role.
• Project Members Looking to enhance their team skills.
• Any operational leaders looking to enhance their inter-personal skillset.

Overview: This course is instructor led, delivered by highly experienced human factors specialists who have delivered high quality training to numerous high-risk industries including aviation, nuclear power, oil & gas producers, health care and elite sport. The importance of risk and safety awareness is emphasized throughout the delivery with the use of accident case studies from multiple industries. The course takes the candidate through the basic functions of human cognition and show how this understanding can be crafted into practical tools. This tool set can then be brought into the workplace environment at practical, policy and process level in order to enhance performance, efficiencies and reliability. The course is particularly relevant to companies who are increasingly using new technology. The use of checklists and appropriate application of standard operating procedures is thoroughly explored. There is a particular focus on operational risk and how decision-making performance under situations of pressure. The course culminates with a focus on the human factor characteristics of high performing teams and considers what we can all learn. By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their understanding to the development of cognitive tools to enhance performance.
• Grasp the key principles required to enhance compliance, reliability and performance.

Format of the Course:

• Instructor led.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course is available for delivery in English only currently

Audience:

• Any management, supervisory or leadership role.
• Team Members Looking to enhance their team skills.
• Any operational leaders looking to enhance their inter-personal skillset.

Overview: There are misconceptions that Human Factors (HF) is a discipline which is only applicable to safety critical industries like aviation, medicine and the oil & gas sectors. In fact, there are tangible benefits to investing in HF beyond improving safety. Improved Operational Efficiency: Giving a team the tools to allow them to manage workload, problem solve and make effective decisions equips them with the ability to handle work-related difficulties without the need for higher level intervention. Regardless of the setting, front line team members are able to handle complex, dynamic situations. Enhanced Employee Engagement and Brand Reputation: Empowering team members to manage work situations increases employee engagement and improves customer interactions. An organisation that can demonstrate a commitment to improve and invest in its staff will reap the benefits of increased job satisfaction. Reduced Absenteeism, Increased Retention: Time off work due to stress and fatigue can be partly addressed through HF training. But workplace morale is undoubtedly going to affect individual stress levels. Investment in a combination of stress & fatigue management training and introducing peer support programmes demonstrates a commitment to employee well-being that Deloitte suggests will result in a 500% return in reduced absenteeism and improved retention. In summary, the same skills that help pilots, surgeons and oil rig drillers can be applied far more frequently to benefit an organisation beyond safety. By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their understanding to the development of cognitive tools to enhance performance.
• Demonstrate knowledge of the key principles required to enhance compliance, reliability and performance.

Format of the Course:

• Instructor led.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course is available for delivery in English only currently

Audience:

• Any management or leadership role.
• Employees looking to enhance their training skills.
• Potential leaders looking to embark on a training role.

Overview: This course is instructor led and can be broken down into twelve one-hour webinars to be undertaken in one session or as series of separate bite-sized sessions to suit the candidates’ timetable. The course is delivered by highly experienced human factors specialists who have trained many managers, coaches and trainers across multiple high-performance roles in numerous industries. This enjoyable and engaging course takes the candidate from the very basics of andragogy – or adult learning. Some of the myths of training are dispelled in the evidence base approach taken by this highly engaging and intensive course. The high level of candidate engagement culminates in a series of lessons and presentations which are recorded and assessed by your peer learners.  By the end of this training, participants will be able to:

• Understand the basic principles andragogy.
• Apply their understanding to the development of learning and development tools.
• Design and implement basic training courses for their industry or occupation.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course is available for delivery in English only currently

Audience:

• Any management or leadership role.
• Employees looking to enhance their risk awareness.
• Any operational leaders looking to enhance their dynamic risk management skillset.

Overview: This course is instructor led and can be broken down into six one-hour webinars to be undertaken in one session or as series of separate bite-sized sessions to suit the candidates’ timetable. This course focusses on the day to day threats faced by all industries in maintaining high levels of human performance. The first step in any aspect of risk management is the ability to identify and objectify operational risks. The most prevalent risk wherever humans play a part of the operational process is the ever-present threat form human error. Rather than attempt the unrealistic goal of eradicating error, the course focus on techniques which enable managers and practitioners to avoid, trap or mitigate the impact of human error. The course looks at real world case studies as well as making good use of the candidates’ own experiences to bring the tools and techniques of the course to life. By the end of this training, participants will be able to:

• Understand the basic principles of dynamic risk management.
• Apply their understanding of avoid, trap and mitigate risk.
• Design and implement training tools and techniques which can be applied within their own industry.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course is available for delivery in English only currently

Audience:

• Any management or leadership role.
• Leaders who are looking to enhance their communication skills.
• Leaders looking to enhance their ability to communicate with their team.

Overview: This course is instructor led and can be broken down into six one-hour webinars to be undertaken in one session or as series of separate bite-sized sessions to suit the candidates’ timetable. This course is very interactive from the outset. Effective communication underpins all leadership roles and is often overlooked as a given quality. The course uses up to date research from a cognitive empathy perspective. The ability to project our own goals in vision is often predicated form a broadcast perspective. This is counter-intuitive when we consider how the brain works and receives information. Participants are encouraged to look at their message from the perspective of other candidates and are continually given some quite illuminating feedback. Techniques used by the armed forces, emergency services and elite sport are combined to give candidates greater confidence in getting (and receiving) accurate messages, images and vision. By the end of this training, participants will be able to:

• Understand how the human brain receives and processes raw information into data.
• Apply this understanding to improve their personal communication techniques.
• Test their communication techniques with other members of the group.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

Audience:

• All Management Roles.
• Accountable Managers, Safety or Risk Post Holders.
• Experienced Managers looking to elevate their risk & safety management skills.

Overview: This course explores the primary influences on decision-making under pressure. Nothing piles on the pressure quite like a crisis and this course aims to provide civil servants with the tools that they need to analyse the situation and make good decisions in times of uncertainty.
The course adopts a holistic approach to manage complex systems. The current global pandemic has accelerated change in many areas of strategy and this course utilises proven tools to enable civil servants to make good decisions whilst under pressure. In addition, we will consider how to effectively mitigate emergent threats be they physical or digital. The course has a number of high-profile case studies from various industries which are analysed and discussed collectively and presented from various perspectives by the delegates.
Assessment techniques will be explored and applied to real world scenarios. Delegates will evaluate crises and decide what course of action is best given the limited information available. The course provides the delegates with the confidence to directly engage with risk-based decisions within a complex operating environment.
The course ties into the Better Business Case methodology. The Better Business Case is the UK government’s best practice approach to enable civil servants to develop spending proposals and make effective business decisions. By the end of this training, participants will be able to:

• Understand the nature of complex systems and how to manage within them.
• Identify strategies to mitigate the impact of new technologies on risk strategies.
• Enhance the resilience of their risk management system.

Format of the Course:

• Facilitated and group discussion.
• Scenario based presentations, briefings and case study analysis.
• Break out scenario workshops and group presentation.

Audience:

• Accountable management or leadership roles.
• Middle & senior leaders who are looking to enhance their human factors knowledge.
• Middle & senior leaders who want to develop their own human factors performance.

Overview: This course is instructor led and can be broken down into six one-hour webinars to be undertaken in one session or as a series of separate bite-sized sessions to suit the candidates’ timetable. The aim of this course is to give leaders and managers an understanding of how human factors plays such a significant role in the success and sometimes failure of high-performance operations. As well as investigating some high-profile corporate failures, the course also focuses on some organisations which have been extraordinarily resilient. These High Reliability Organisations are not a complete solution to the threat of corporate failure, but they can give us some great insights into corporate resilience. The course explains how powerful culture can be in shaping your employee’s risk perception and critical behaviour. Combining safety management with cultural influencers can not only improve safety performance but can create other operational efficiencies. By the end of this training, participants will be able to:

• Understand what high reliability theory (HRT) is based on.
• Apply some of the lessons from HRT to explain how why some organisations succeed whilst others fail.
• Understand how organisational culture drives employee values and attitudes and how to influence positive behaviours.

Format of the Course:

• Instructor led.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course is available for delivery in English only currently

Audience:

• All management or leadership roles.
• Leaders who are looking to enhance their coaching capabilities.
• Leaders who want to enhance their managerial skill set.

Overview: This course is instructor led and can be broken down into seven one-hour webinars to be undertaken in one session or as series of separate bite-sized sessions to suit the candidates’ timetable. The course is led, directed and designed by trainers with extensive experience in coaching the coaches at the highest levels of international elite sport and high-performance industries. Coaching has migrated from sport and education into mainstream managerial best practice. Whilst the underlying principles are not complex, the method in which they are applied can vary in effectiveness. The establishment of trust is fundamental in any relationship, no less in the essential relationships within a business environment. How managers engage and in particular listen to their team members and employees is a critical skill. Communications skills are explored and developed within a trusting and creative environment. Course members will learn to appreciate that how they conduct themselves is often more important than what they actually do or say. By the end of this training, participants will be able to:

• Understand how the principles of coaching are applicable to managing colleagues.
• Apply the key behaviours from coaching to enhance managerial skills.
• Discuss the various approached in the coaching environment that can be applied to managing in the operational environment.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This instructor-led, live training in Ireland (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management.By the end of this training, participants will be able to:

• Identify and overcome the main barriers and challenges to effective self time management.
• Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
• Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
• Monitor and track their time usage and identify and eliminate their time wasters and distractions.
• Delegate and assign tasks appropriately and communicate clearly and assertively with others.
• Manage their emotions and stress levels in times of uncertainty and pressure.

Course has been prepared as an interactive one. The participants activity takes over 80% of course time. Each session goes according to a similar dynamic, based on a method taking upon consideration Kolb’s cycle of learning: exercise opening for a new habit (consciousness building); short lectures about the techniques (knowledge) and new techniques to practice (skills and experience). After each session is completed, the participants will receive all the info related to the session.There are short lectures concluding practical issues and explaining the basic psychological mechanisms realted with participants' work experience.

This instructor-led, live training in Ireland (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.By the end of this training, participants will be able to:

• Measure individual EQ to understand how to interact better with their colleagues.
• Understand other people's emotions and behavioral styles to improve relationships with teammates.
• Use emotional intelligence to form a positive and productive work environment.
• Use emotional intelligence to handle change and conflict at work.

This instructor-led, live training in Ireland (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Deal with stress-causing. disempowering beliefs around work, life, and relationships.

Audience:

• All roles within an organisation.

Overview: This is an instructor led course, delivered virtually or face to face. Basing its content on evidence based scientific research such as the work of Professor Lisa Feldman Barrett, this course dispels some of the established myths around human engagement.  The course focuses on the key attributes of person to person skills. The phrase ‘people person’ is often misconstrued as something we either have or not. Some people are particularly gifted with an ease around their colleagues but just like technical or academic skills, these rarely come without training and practice. Rather than thinking about concepts such as emotional intelligence, the course concentrates on the idea of neuroplasticity – the ability of the brain to learn, adapt and ultimately improve performance. The course gives candidates an excellent basis to develop some basic techniques in their own style. The course explains how we can give more focus to others' needs and perspectives and in doing so, develop our own capacity for empathy. By the end of this training, participants will be able to:

• Understand what the principles of emotional granularity are and how they can be applied.
• Describe the various techniques of developing empathy and utilise their own style.
• Apply these techniques during formal and informal exchanges to improve and enhance engagement opportunities.

Format of the Course:

• Either instructor led or via webinar.
• Scenario-based presentations, role play and demonstrations.
• Break out scenario workshops and group presentations.

Audience:

• All roles within an organisation that would benefit from enhancing meetings and group engagement.
• Managers who aspire to improve project efficiency.

Overview: The candidates will be challenged on the purpose and outcome of meetings before progressing to time planning and discipline. Few business activities are as wasteful in time or energy than a poorly arranged and managed meeting. When individuals or groups come together with very different expectations and agendas, the experience can create more uncertainty, conflict and occasionally chaos if it’s not organised and managed effectively. The establishment of some very basic principles before meetings are considered as a business activity. Just as in any form of business resource allocation, alternatives have to be considered. The Covid19 pandemic as introduced us all to the concept of virtual meetings which brings a different dynamic to the traditional meeting environment. The course discusses how to utilise some of these new habits and bring greater efficiencies into meetings. By the end of this training, participants will be able to:

• Understand what the structure, purpose and aim of an effective meeting looks like.
• Explain how the format of a meeting can be altered to suit the subject matter.
• Apply these techniques into improve the engagement level and productivity of meetings.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and analysis.
• Break out scenario workshops and group meeting presentations.

Audience:

• Aspiring managers.
• All roles within an organisation that would benefit from assertiveness training.
• Managers who wish to develop their skillset.

Overview: The course encourages the candidates to engage from the outset. Assertiveness can often be mistaken for confrontation, but lack of assertion is just as likely to lead to situations of conflict by allowing ambiguity to drive the agenda. This can be wasteful and destructive. The candidates are introduced to basic intervention strategies and then given the opportunity to develop their own version. Role play is an ideal medium with which the trainer and candidate alike can facilitate an open discussion on effective technique. The course outlines assertion strategies that are employed by the emergency services, healthcare professionals and the military. The importance of the development and maintenance of trust is a key theme through the training. The course also looks at how assertion can reduce levels of stress within work environments and therefore enhance productivity. By the end of this training, participants will be able to:

• Understand what the principles of assertion in formal and informal settings.
• Demonstrate the various techniques to satisfy the needs and context of the situation.
• Apply these techniques in the business and social environment.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and analysis.
• Break out scenario workshops and group presentation.

Audience:

• Aspiring managers with reporting responsibilities.
• All roles within an organisation that would benefit from enhanced team skills.
• Individuals who wish to develop their management skillset.

Overview: This course is instructor led and can be broken down into six one-hour webinars to be undertaken in one session or as series of separate bite-sized sessions to suit the candidates’ timetable. Team skills are specific set of competencies which have been identified through extensive research into high performing roles across numerous industries. Team skills combine the disciplines of social & situational awareness, decision-making, managing workload and communication. Rather than approach each discipline as a discrete subject, this course explains how performance can be self-analysed through the prism of team skills. Candidates are expected to contribute their own experience and will be give ample opportunity to apply their new knowledge to a selection of case studies. The course culminates with the candidate’s production of their own competency diagrams which are applicable to their own working environment. The course has proved to be particularly valuable to those attendees whose role requires written and verbal assessments. By the end of this training, participants will be able to:

• Understand what the basic competencies are involved in team skills.
• Describe and demonstrate the application of disciplines of team skills.
• Apply these techniques to the candidates’ business and social environment.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

 

Audience:

• All roles within an organisation that would benefit from enhanced presentation skills.
• Individuals who wish to develop their presentation skillset.
• Managers who need to convey key messages.

Overview: This course is instructor led and can be broken down into three two-hour webinars to be undertaken in one session or as series of separate bite-sized sessions to suit the candidates’ timetable. This course takes the discipline of presentation skills to an advanced level. There are few business activities which would not benefit from enhanced briefing skills. As humans, we are genetically programmed to receive and deliver stories. We start this essential skill as young children then too often as adults delegate this function to electronic media. Whilst the use of new technology can facilitate the conveying of key themes and messages it is no substitute to the foundations which make a great presentation. The course takes the candidates from the ground up. We start and finish a great presentation with an impression of ourselves and the message we want to leave our audience with. Using techniques used by lawyers, lecturers, and from TED talks, this course leaves candidates with considerably enhanced confidence in their ability to deliver great quality. By the end of this training, participants will be able to:

• Understand what a great presentation looks like.
• Describe and demonstrate the application of presentation skills.
• Apply these techniques to the design and delivery of their own presentations.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and constructive feedback.
• Break out scenario workshops and individual presentations.

Audience:

• All roles within an organisation that would benefit from enhance focus and resilience.
• Managers with wellbeing responsibility for colleagues.

Overview: This course is instructor led and can be broken down into three two-hour webinars to be undertaken in one session or as series of separate bite-sized sessions to suit the candidates’ timetable. The course is led, directed and designed by trainers with extensive experience in the use of mindfulness techniques within high pressure roles across a variety of industries. Although the basic principles of mindfulness originate in the Buddhist, Zen and Tibetan meditation techniques, the benefits of mindfulness and meditation are supplemented by an increasing body of academic research. The course allows candidates to discover some of the origins of the method but rapidly embarks into the practical application of mindfulness. Using practical meditation techniques, candidates will be encouraged to consider their thoughts and the effect of their feelings. Progressing between formal and informal meditation, the course demonstrates how these techniques can be brought into regular routines to develop bespoke techniques to offset the effects of stress and overwork. By the end of this training, participants will be able to:

• Understand what the principles of mindfulness are and how they can be applied.
• Apply these techniques into formal and informal meditation as part of a daily routine.
• Discuss the various techniques and how they may be used to develop personnel reliance particularly in times of uncertainty.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and group discussions.
• Break out scenario workshops and group relaxation sessions.

Audience:

• All roles within an organisation that would benefit from enhanced time efficiency.
• All roles with tight time deadlines.
• Project managers and trainers.

Overview: This course is instructor led and can be broken down into three two-hour webinars to be undertaken in one session or as series of separate bite-sized sessions to suit the candidates’ timetable. This course treats time as a resource. All too often it is squandered on inefficiencies in our business and social lives. Planning and realistic goals are good foundations to time management but that is only the beginning of the learning process. Throughout the course, candidates are given a series of timelines and hard deadlines throughout the course. They will witness the effect of time deficits and pressures and in doing so are shown techniques to mitigate these negative effects. Techniques and tips from a variety of time critical industries are demonstrated and used by the candidates. The course shows the natural tendency to underestimate the length of time required to carry out the most mundane business tasks and then goes on to shown how to run their own ‘head-clock’ in estimate then timing activities. The enhanced awareness of time and the increased skill in its use as a business resource makes the course time well spent. By the end of this training, participants will be able to:

• Understand how poorly humans can estimate time without training.
• Apply these techniques into a number of real-life examples from the busines environment.
• Discuss and critique various approaches to time management in business.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and group exercises.
• Break out scenario workshops and group competitions.

Audience:

• Managers and Trainers in all roles.
• Leaders with limited public speaking experience.
• Employees who aspire to senior leadership roles.

Overview: This course addresses what for some is the most challenging aspect of their professional lives. Whilst some individuals thrive in the attention that is afforded them in the spotlight of mass attention others see the experience as terrifying. The course uses many of the techniques used by professional speakers across industry, the military and elite sport. The candidates will hear real life examples of how people have overcome their inhibitions to become accomplished public speakers. The reasons behind some people’s inhibitions are complex and highly personalised; this course achieves its remarkable success by allowing individuals to express their own style rather than trying to impose a set or standard approach. Some of the world’s most engaging and accomplished speakers break many conventions of public speaking yet achieve their aims by being true to their own style and approach. The course is intense, engaging and fun. It will allow candidates to express themselves and enhance their self confidence in a safe learning environment. By the end of this training, participants will be able to:

• Understand how public speaking can be used as a powerful business advantage.
• Apply the techniques from the course into short, simple and powerful vignettes.
• Discuss and share individual techniques and tips.
• Give constructive feedback to themselves and their colleagues performance.

Format of the Course:

• Instructor led.
• Varied presentations, briefings and group exercises.
• Break out scenario workshops, individual and group presentations.

This course aims to inspire trainees to become leaders by showing what makes or breaks a leader.

This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).

AudienceStaff who need to be fully prepared to deliver high quality Coaching sessions

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input

Format of the courseA combination of:

• Facilitated Discussions
• Delegate Coaching sessions – with full feedback

By the end of the course, delegates will be able to:

• Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
• Deliver meaningful Coaching Sessions

Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

By the end of this training, participants will be able to:

• Develop a stronger idea on the different approaches towards contemporary delivery of learning.
• Able to link the current delivery to new and fresh approaches in learning delivery.
• Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
• Lead the organization in the application of digital transformation towards learning

 Format of the Course

• Instructor Led Training through Online Delivery
• Interactive Planning with Outputs
• Digital Icebreakers
• Course Works

 

Delegating tasks and motivating employees are key skills for effective team management. It involves understanding employees' competences, clearly defining expectations while at the same time trusting and delegating responsibility. Regularly check progress and offer constructive feedback to motivate employees: Recognize achievements: Publicly and privately recognizing employee successes strengthens motivation to continue working. Involving employees in decision-making processes gives them a sense of an important role in the company. An organizational culture that promotes respect, support and work-life balance motivates employees to perform better. Act in line with the values and expectations you set for your employees to inspire them to take action. Effective delegation of tasks and motivating employees requires flexibility, empathy and constant adaptation to the team's needs. Employee support, understanding their motivation and skill development are key elements of success in this area.

This instructor-led, live training in Ireland (online or onsite) is aimed at engineering leaders and engineers who wish to analyze, manage, and develop their leadership skills. By the end of this training, participants will be able to leverage strengths, apply values, manage stress, solve problems, and build a development plan to be an effective engineering leader.

At the end of the course, the participants should be able to:

1. Acquire an understanding of  self-mastery as a foundation for inspiring leaders
2. Strengthen and sustain their execution capabilities and contribute to the creation of a high performance culture
3. Lead cultural transformation and change processes in their respective areas of influence using emotional intelligence and change management tools

Methodology:

1. Lecture
2. Workshops
3. Video showing
4. Role playing

Overview This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use. The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation. Learning Objectives After attending this course, delegates will be able to:

• Describe the main problems that are faced by an organisation;
• Explain the various approaches to organisational development planning;
• Analyse the current business environment and influences affecting the organisation;
• Analyse resources within and external to the organisation;
• Explain the various approaches to managing strategy and it place in the business plan;
• Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
• Apply a deeper understanding of strategic development plans;
• Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
• Define approaches to managing the identified risks;
• Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
• Design policies, systems and processes to successfully implement the emergent strategic plans;
• Cover the key steps in change management

Who Should Attend

• Product/Service Managers
• Newly appointed as well as established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.

The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude)