Course Outline

Introduction and Workshop Goals

  • Welcome, agenda, and workshop outcomes
  • Aligning closing skills to company sales targets and values
  • Personal baseline assessment and goal setting for the day

Understanding Buyer Psychology

  • Buyer motivations, decision triggers, and risk perception
  • Identifying economic, technical, and personal decision drivers
  • Mapping buyer stages to closing tactics

Structuring the Close: A Repeatable Process

  • Frameworks for consistent, stage-based closes
  • Creating checklists and close readiness signals
  • Adapting the process for short and long sales cycles

Effective Questioning and Listening

  • High-impact closing questions and when to use them
  • Active listening techniques to surface hidden objections
  • Turning answers into clear next-step commitments

Handling Objections and Negotiation Tactics

  • Classification of objections and tailored response patterns
  • Negotiation principles that preserve margin and relationships
  • Roleplay: converting objections into opportunities to close

Closing Scripts, Trial Closes, and Language to Use

  • Proven closing scripts and customizable templates
  • Using trial closes to test readiness and secure micro-commitments
  • Words and phrases that increase urgency without pressure

Handling Price and Value Conversations

  • Framing price as value and ROI for different buyer types
  • Anchoring, bundling, and concession strategies
  • Practice scenarios: pitching value and responding to price pushback

Follow-up, Commitments, and Post-Close Activities

  • Designing follow-up cadences that maintain momentum
  • Securing explicit commitments and next steps in writing
  • Handover best practices to onboarding or delivery teams

Practical Roleplay Sessions and Peer Coaching

  • Paired roleplays covering common seller and buyer archetypes
  • Structured peer feedback using observed behaviors
  • Refinement cycles and coach-led demonstrations

Action Planning and Measurement

  • Creating a personal 30-day closing action plan
  • Selecting simple metrics to track closing improvements
  • Preparing a manager handoff for reinforcement and coaching

Summary and Next Steps

Requirements

  • Basic understanding of the sales process and customer journeys
  • Experience engaging with prospects or customers
  • Willingness to practice roleplay and receive peer feedback

Audience

  • Sales representatives and account executives
  • Field sales and inside sales teams
  • Sales managers and team leaders responsible for closing performance
 7 Hours

Delivery Options

Private Group Training

Our identity is rooted in delivering exactly what our clients need.

  • Pre-course call with your trainer
  • Customisation of the learning experience to achieve your goals -
    • Bespoke outlines
    • Practical hands-on exercises containing data / scenarios recognisable to the learners
  • Training scheduled on a date of your choice
  • Delivered online, onsite/classroom or hybrid by experts sharing real world experience

Private Group Prices RRP from €2280 online delivery, based on a group of 2 delegates, €720 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.

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