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Course Outline
Module 1: Understanding Prompting in IT Contexts
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What is prompting and why it matters for IT work
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How AI models process context, instructions, and role definitions
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Prompt components: intent, role, context, constraints, and format
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Common prompting mistakes and how to avoid them
Module 2: Structured Prompting Techniques
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Using frameworks: Role–Task–Format, Chain-of-Thought, and Few-Shot prompting
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Creating reusable prompt templates for recurring IT tasks
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Designing system-level and task-specific prompts
Module 3: IT Use Cases and Hands-On Practice
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Writing and optimizing prompts for:
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System troubleshooting and diagnostics
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Configuration and deployment documentation
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Code review and script generation
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Client communication and knowledge base updates
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Prompt iteration and validation: ensuring accuracy and consistency
Module 4: Integrating Prompting into IT Workflows
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Embedding AI prompting in IT service management and consulting
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Prompt libraries, versioning, and documentation
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Ethical and secure AI usage in enterprise environments
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Next steps: exploring advanced prompting tools and automation frameworks
Conclusion and Q&A
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Recap of key concepts
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Group reflection on best practices and lessons learned
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Practical takeaways for continued skill development
Requirements
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Familiarity with IT concepts, system workflows, or technical documentation
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Experience using AI tools (e.g., ChatGPT, Copilot, or similar) in daily work
Audience
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IT consultants
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System administrators
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Technical project managers
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AI-enabled solution designers
4 Hours
Delivery Options
Private Group Training
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- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €2280 online delivery, based on a group of 2 delegates, €720 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Public Training
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