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Course Outline
Module 1: Key concepts of digital product and service management
Module 2: Service relationships
Module 3: The ITIL Value System (ITIL VS)
Module 4: Governance
Module 5: ITIL Guiding Principles
Module 6: Value chain and ITIL management practices
Module 7: Value streams, mapping and management
Module 8: Continual improvement
Module 9: The Four Dimensions of Product and Service Management
Module 10: ITIL and other frameworks integration - (Prince & Devops)
Requirements
No prerequisites
14 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
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