Course Outline
Introduction to AI in Customer Support
- The evolution of AI-driven customer support
- Benefits of AI-powered automation
- Overview of DeepSeek AI capabilities
Understanding DeepSeek AI for Customer Support
- What is DeepSeek AI?
- How DeepSeek enhances customer interactions
- Use cases of DeepSeek AI in support automation
Building AI Chatbots with DeepSeek
- Setting up DeepSeek AI for chatbot integration
- Creating intelligent automated responses
- Handling FAQs and common customer inquiries
Sentiment Analysis and Customer Insights
- Using DeepSeek for sentiment analysis
- Improving chatbot responses based on customer emotions
- Extracting key insights from customer interactions
Integrating DeepSeek AI with Support Platforms
- Connecting DeepSeek AI with existing chatbot platforms
- API integration for automated ticketing and support
- Best practices for seamless AI deployment
Optimizing AI-Powered Customer Support
- Testing and refining AI-generated responses
- Balancing automation and human intervention
- Monitoring AI performance and customer satisfaction
Compliance, Ethics, and Responsible AI in Support Automation
- Ensuring AI aligns with ethical support practices
- Handling data privacy and security concerns
- Building trust with AI-driven interactions
Summary and Next Steps
Requirements
- Basic understanding of customer support workflows
- Familiarity with chatbots and automation tools (recommended but not required)
Audience
- Customer support teams
- Business professionals
- IT specialists looking to automate customer interactions
Delivery Options
Private Group Training
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- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Public Training
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