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Course Outline
Introduction to SAP ISU
- Overview of SAP ISU and its role in the utilities industry
- Key features and benefits of SAP ISU
- Industry-specific challenges and trends
SAP ISU Architecture and Navigation
- SAP ISU system architecture
- Navigation and user interface in SAP ISU
- Role-based access and security considerations
Customer Information System (CIS)
- Managing customer master data
- Customer interactions and service requests
- Billing and invoicing processes
Meter Data Management (MDM)
- Meter data collection and processing
- Smart meter integration
- Data validation and estimation
Energy Data Management (EDM)
- Energy consumption data management
- Demand-side management
- Energy efficiency reporting
Device Management (DM)
- Managing utility infrastructure
- Maintenance and asset management
- Device data integration
Billing and Invoicing
- Tariff structures and rate determination
- Bill calculation and invoice generation
- Payment processing and collections
Customer Service
- Handling customer inquiries and complaints
- Service orders and field service management
- Customer self-service portals
Reporting and Analytics
- SAP ISU reporting tools and dashboards
- Custom reporting and analytics
- Data-driven decision-making
Integration with Other SAP Modules
- Integration with SAP Financial Accounting (FI) and Controlling (CO)
- Integration with SAP Customer Relationship Management (CRM)
- Third-party system integration
Regulatory Compliance
- Compliance with industry-specific regulations and standards
- Audit trails and documentation
Summary and Next Steps
Requirements
- Basic understanding of the utilities industry
- Familiarity with SAP concepts
Audience
- IT professionals
- Utility managers
- SAP consultants
21 Hours
Testimonials (6)
I liked the most that the trainer was professional, highly skilled in his domain of activity and very friendly towards us. 10/10
Claudiu - ASOCIAŢIA PENTRU VIITORII PROFESIONIŞTI ÎN TEHNOLOGIA INFORMAŢIEI
Course - SAP Financial Accounting and Controlling (FICO) for Consultants
The way the trainer explained all the modules and the patience when he needed to help the trainees
Boca - ASOCIAŢIA PENTRU VIITORII PROFESIONIŞTI ÎN TEHNOLOGIA INFORMAŢIEI
Course - SAP Financial Accounting and Controlling (FICO) for Consultants
It was very practical with many examples and exercises..
Daria-Stefania Teaca - NTT DATA Romania S.A.
Course - SAP S/4 Hana (S/4Hana)
The logical structure of the training, the well-prepared materials and exercises.
Vestale Magda - NTT DATA Romania S.A.
Course - SAP S/4 Hana (S/4Hana)
Keeps me updated & knowledge refresh on ABAP area.
George Puscu - Molson Coors
Course - SAP ABAP for Developers
Lectures with exercises included on top of the knowledge.
